Customer Testimonials

I had an incredibly disappointing experience at Classic Toyota in Hampton this morning. I was working with a salesman named Dave, and during our conversation, he made an absolutely appalling comment. He referred to federal employees as 'dead weight' and even said it was a good thing they were being fired. As someone who values public service and the hard work that federal employees contribute to our country, I was shocked and offended by such an unprofessional and disrespectful remark. Personal opinions like that have no place in a customer-facing environment. Needless to say, I won't be returning to ... Read More

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DealerRater - Mar 23, 2025

I had an incredibly disappointing experience at Classic Toyota in Hampton this morning. I was working with a salesman named Dave, and during our conversation, he made an absolutely appalling comment. He referred to federal employees as 'dead weight' and even said it was a good thing they were being fired. As someone who values public service and the hard work that federal employees contribute to our country, I was shocked and offended by such an unprofessional and disrespectful remark. Personal opinions like that have no place in a customer-facing environment. Needless to say, I won't be returning to this dealership, and I would caution others to think twice before trusting this place with your business. Respect and professionalism should be the bare minimum, and this dealership failed miserably on both counts. If you are a federal employee I highly recommend skipping this dealership or at the very least avoiding Dave.

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Had a great experience at Classic Toyota with buying my new RAV4. My sales person, Luke, was very helpful and friendly. He was very patient considering this was my first car buying experience. Bob John’s, the sales manager, went above and beyond to help as well. He made sure I was well taken care of on all fronts. Wendell in finance patiently explained everything I needed in order to drive my car home the same day. All in all everyone treated me like family and I am beyond grateful I came to Classic Toyota for my first car buying ... Read More

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DealerRater - Nov 28, 2024

Had a great experience at Classic Toyota with buying my new RAV4. My sales person, Luke, was very helpful and friendly. He was very patient considering this was my first car buying experience. Bob John’s, the sales manager, went above and beyond to help as well. He made sure I was well taken care of on all fronts. Wendell in finance patiently explained everything I needed in order to drive my car home the same day. All in all everyone treated me like family and I am beyond grateful I came to Classic Toyota for my first car buying experience.

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Took our Toyota vehicle in for a repair at Classic Toyota of Hampton Virginia. We had bought the vehicle at a different Toyota dealership along with a warranty about a year ago. Classic Toyota refused to honor the warranty. WHAT A NEGATIVE EXPERANCE WHAT A RIP OFF DEALER

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Even if you have an appt for service, expect to wait for three hours. Absolutely ridiculous!

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Had a fairly quick experience buying my brand new 4Runner. Lamar worked with what I asked for and was very friendly.

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We visited the dealership for the first time in December to look for a 4Runner for our son. He were very impressed with the fact that they were not pushy at all and answered all of our questions. We returned in February to purchase a 4Runner. Anna took excellent care of us and reserved a new 4Runner. She was also able to add on the customizations that our son wanted. She kept us updated throughout the entire process while we waited for the 4Runner to arrive. What impressed us the most about the dealership is that we were in and ... Read More

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DealerRater - Mar 9, 2024

We visited the dealership for the first time in December to look for a 4Runner for our son. He were very impressed with the fact that they were not pushy at all and answered all of our questions. We returned in February to purchase a 4Runner. Anna took excellent care of us and reserved a new 4Runner. She was also able to add on the customizations that our son wanted. She kept us updated throughout the entire process while we waited for the 4Runner to arrive. What impressed us the most about the dealership is that we were in and out within about an hour on the day of delivery.

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I have been having the worst experiences Ive ever had with cars with Toyota USA . I went to get my car serviced some time ago and explained my issue to them because this was about my 5th time telling them about my car having issues and the guy was talking to me like I didn't know basic car knowledge and getting an attitude when i was trying to explain my problems. I went to the back when he said there's nothing he can do for me after trying to sell me things I didnt need. I go to ... Read More

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DealerRater - Feb 24, 2024

I have been having the worst experiences Ive ever had with cars with Toyota USA . I went to get my car serviced some time ago and explained my issue to them because this was about my 5th time telling them about my car having issues and the guy was talking to me like I didn't know basic car knowledge and getting an attitude when i was trying to explain my problems. I went to the back when he said there's nothing he can do for me after trying to sell me things I didnt need. I go to the back and hear him talking so much trash about me until I got his attention and then we had some words. Not just that but then the manager calls me about a week later to resolve the issue and we were supposed to meet and something came up on my end and I've been trying to reach him ever since for a couple months now. I've left about 4 or 5 voicemails and haven't gotten a call back and my car is still messed up since I've bought this car. Never getting another Toyota Vehicle.

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Recently my daughter who is stationed at Langley AFB in Virginia had her check engine lights come on in her 2002 sequoia. She called me to ask what to do since she is not familiar with anything car repair related and since she is literally 2500 miles away, I told her to take it to Classic Toyota of Hampton since that is the closest Toyota dealer for her. This seemed like the obvious choice for trusted repairs and advice. When initially inquiring I was told that if the repairs were completed at the dealership the $150 diagnostic fee would be credited towards the ... Read More

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DealerRater - Jan 9, 2024

Recently my daughter who is stationed at Langley AFB in Virginia had her check engine lights come on in her 2002 sequoia. She called me to ask what to do since she is not familiar with anything car repair related and since she is literally 2500 miles away, I told her to take it to Classic Toyota of Hampton since that is the closest Toyota dealer for her. This seemed like the obvious choice for trusted repairs and advice. When initially inquiring I was told that if the repairs were completed at the dealership the $150 diagnostic fee would be credited towards the repair costs. They did not have the parts in stock to complete the repairs on the day she made her appointment, so she made an appointment to come back and have the repairs completed. The repairs now completed the $150 was not credited back towards the repair costs. I assumed this was a simple oversight so I called the service department on the 20th of Dec to see if someone could help and was forwarded to a voicemail and left a message explaining my concern and asking for a return call. Today is Jan 9th and i had still not received a call back so I called the dealer and was able to speak with Zach who told me they would not credit me the $150 to my card and that there was not any way possible to do because the ticket was closed. I really find it hard to believe that an organization as large as Toyota could not find any possible way to credit back $150 to a customer so i asked to speak with the Service Manager and was told he was busy and would call me back. Since I had not received a call back from the previous message i asked to please stay on hold and wait for him. Almost an hour later, Ashley picked up and asked how can I help you? She does not work in the service department, so I was confused how I got to her but gave her the short version of my story and what I was trying to get accomplished. She was very friendly, patient, and helpful and said she would go check with service to see what she could do. Well the service manager was not too busy to talk to her and she told me that there was what seemed to be some misunderstanding or miscommunication and that they would try and make it right with a future service appointment. Not knowing exactly what that meant and still being quite annoyed after being on hold for close to an hour i told her I would just follow up with corporate and ask for assistance. My main concern is the complete lack of customer service from the service department and my now distrust of how they conduct business. My daughter is an active-duty member of the Air Force and is thousands of miles away from home for the first time and i had hoped that she would be taken care of by a trusted Toyota dealer. That does not seem to be the case here unfortunately. I get the runaround when i call, no return call, and put on hold for a ridiculous amount of time which makes me very unlikely to ever return to this dealer because i now lack trust. I feel like i should be able to send my daughter to a Toyota dealer and trust they are going to treat her fair and not try and take advantage of her inexperience or lack of knowledge of what to do at a service department. Apparently, that is not the case at this dealer. It is a shame they would disregard a current service customer and a potential new car buying customer over a mere $150. Oh i forgot to mention before I spoke with Ashley. I did ask for help and wished to speak to the Service Manager or General Manager. Neither of them picked up the phone after what i mentioned was almost an hour it was Ashley and I have to tell you that if there were any reason to return to that dealer it would be entirely because of her outstanding customer service and willingness to try and help even though she has nothing to do with the service department. She was the example of how I should have been treated in the first place and if they would have done so in the service department, you would not be receiving this. I do hope someone

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They have a $1k Processing Fee! That is highway robbery to say the least. When did car dealerships stop caring about customers. Are they not looking at the news to see many families are struggling?

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I was also disappointed that CLASSIC TOYOTA will no longer take care of their PRIORITY TOYOTA customers. Go to Priority Honda instead, I was recommended by Brittinie, the service representative.

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I'm extremely disappointed to learn Classic Toyota will no longer honor my Priorities for Life. While the location was RK Toyota when I purchased my 2010 Highlander and my 2011 Tacoma, Priority Toyota honored my vehicles. I was always treated like a loyal customer and I recommended Priority Toyota to everyone. I brought my daughter here to purchase her Corolla. It felt disingenuous that I was not told about the new policy when I made an appointment for an oil change and tire rotation but was told when I brought the vehicle in. It felt like a bait and switch.

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Had to cancel the deal due to change the price at last. They offered reasonable price next day so I closed the deal.

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Sold me a used Lexus that needs thousands of dollars worth of work. Upper oil pan leak $3500. AC compressor $2200. AC door actuator $1900 CV axle $850. Overhead DVD system fell from the roof. Unrepairable. Priceless. The GM at that store said they did nothing wrong because it was as is. 862 miles 1 month of ownership and it needs all of this work. Take your business elsewhere. United States Postal Employee here. Trying to take care of my family and they pull this stunt on us. At first they offered to buy the car back 5000 less than what I paid and lose my deposit ... Read More

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DealerRater - Jun 22, 2023

Sold me a used Lexus that needs thousands of dollars worth of work. Upper oil pan leak $3500. AC compressor $2200. AC door actuator $1900 CV axle $850. Overhead DVD system fell from the roof. Unrepairable. Priceless. The GM at that store said they did nothing wrong because it was as is. 862 miles 1 month of ownership and it needs all of this work. Take your business elsewhere. United States Postal Employee here. Trying to take care of my family and they pull this stunt on us. At first they offered to buy the car back 5000 less than what I paid and lose my deposit and have to pay document fee again. Over the next few weeks of me bickering they said I wouldn’t have to pay the document fee but they would hear about it from higher ups. And my deposit could be moved and they would try to get as close to what I paid for the Lexus. Initially I was going to do it, but I thought about it for a few hours. I decided to not give them any business every again. They took advantage of my family. Be careful of dealers who do this.

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TERRIBLE EXPERIENCE with Priority Toyota Hampton!!! Bait and switch on terms of deal when they tried to add $4995 markup over MSRP. Sales manager was very rude. Only lifetime benefit that came out of the interaction was they lost a potential new customer FOREVER!

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I purchased a used 2014 bmw x3 november 16 2022 I was told the car was in amazing shape I didn’t purchase a warranty because it was 2,800 for 30,000 I My heated steering wheel wasn’t coming on so I took the car to the local bmw dealership to have it checked out they did a diagnostics and told me it had two potentially three oil leaks that would cost 4,000 to repair . i was in shock I have had the car 3 months and I have put 1,300 miles on it I was offered an over priced drivetrain warranty for 2,800 for 30.000 miles I declined it ... Read More

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DealerRater - Feb 28, 2023

I purchased a used 2014 bmw x3 november 16 2022 I was told the car was in amazing shape I didn’t purchase a warranty because it was 2,800 for 30,000 I My heated steering wheel wasn’t coming on so I took the car to the local bmw dealership to have it checked out they did a diagnostics and told me it had two potentially three oil leaks that would cost 4,000 to repair . i was in shock I have had the car 3 months and I have put 1,300 miles on it I was offered an over priced drivetrain warranty for 2,800 for 30.000 miles I declined it because I felt it wasn’t worth it so ( I don’t have a warranty ) I took it back to the dealership to find out why did they sell me this car without repairing it first ? To backtrack I had already came back to the dealership on a previous visit when the service light came on telling me I needed new brake pads. Mind you after purchasing the car three weeks prior. The head over used cars told me I didn’t need break pads they just didn’t know how to reset the service warning message. the manager then sent me to the same bmw dealership that did the previous diagnostics to have them reset the computer in the car . I feel the mechanic department doesn’t know how to work on a BMW properly seeing that it is a Toyota dealership. I was hoping they would try to resolve the problem I even asked them to do their own diagnostics however they declined and told me I should have purchased the warranty. The problem I have with this dealership is they knew it was a leak but didn’t know how to service the bmw properly . there is honor system and they should take responsibility for selling this car without proper maintenance . Anyone would know that puting 1,300 miles on a car didn’t cause 3oil leaks I will get the car fixed but I plan on making sure this never happens again Joie Wallace

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I purchased a car from here about 2 weeks ago and I am enjoying it. I had a very great salesperson. Yanira made the car buying process less stressful. She helped me pick the perfect car for me. She let me know about all the services I could get done there.She was very helpful and and answered my questions great. Thank you

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$5995 dealer markup on a GR86 with a $29,500 sticker price. They also required a $1000 NON-REFUNDABLE deposit on a vehicle in transit! No, thank you!! And watch the attitudes change when you decline the dealership add-ons (paint protection, interior protection, etc.).

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On July 19th my daughter & I purchased a car from this dealership not even 2 weeks there was engine problems with the car. And this dealership has done nothing to assist in the repairs. So basically they sold us a crappy car. We are $4600 in repairs cost & the car engine is still having the same problem. I recommend not buying any cars from Hampton Priority Toyota. We were promised this was a reliable car. Now I have a senior in college without a car to get around.

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Priority Toyota Hampton went out of their way to find the exact RAV4 I wanted. They kept in touch with me during the whole process. It was delivered to me in Delaware. Huge thanks to Bob Johns and his great associates. Loved the service and love the car. Highly recommend Priority Toyota Hampton.

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Poor customer service!! Put a deposit on a vehicle that we could come to terms with the $5000.00 mark because I found the exact same vehicle in another state with no mark up. Priorty wouldn't budge and won't give me my deposit back. Their wasn't anything in writing nor was I told that it was nonrefundable. After speaking with the General Manager he said that he would look into it and give me a call and I'm still waiting. Buyer beware!!

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After robbing a 19-year-old girl by selling her a $40,000 Toyota Corolla. The dealership then called and threatened her with legal action for writing a bad review of them online. Because apparently they forced her to sign an agreement stating that she will not write any bad online reviews of the dealership. She didn’t write the review she didn’t write this review and I didn’t sign an agreement with you.

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This dealership just sold a 19 year old girl a $40,000 Toyota Corolla. That is actual robbery. The sale person was Paul Parker. When asked why the Finance guy said everyone has markups on all vehicles and he was trying to get it down for her.

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Worst dealership every and I purchased over 4 new vehicles from Toyota in California (((where service was AMAZING Hemet Toyota CA))) I have called and even made a scene and still no help!!! I had a antique Toyota there for service. Vehicle came in for inspect and left with dead battery, massive fuel leak ((mechanic said surprised it didn’t burn to ground)), the fuel system destroyed! Required new carburetor new fuel filters and pump and gas tank had to be removed and clean due to service not draining tank. The vehicle failed inspection with tons of items even though vehicle ... Read More

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DealerRater - Apr 9, 2022

Worst dealership every and I purchased over 4 new vehicles from Toyota in California (((where service was AMAZING Hemet Toyota CA))) I have called and even made a scene and still no help!!! I had a antique Toyota there for service. Vehicle came in for inspect and left with dead battery, massive fuel leak ((mechanic said surprised it didn’t burn to ground)), the fuel system destroyed! Required new carburetor new fuel filters and pump and gas tank had to be removed and clean due to service not draining tank. The vehicle failed inspection with tons of items even though vehicle was inspected and serviced a year prior at Toyota and vehicle never even place into use because they never fixed windshield leak that I paid to fix. I have spoken with manager and he told me he never runs form issue we’ll buddy you running! This is only a small list of things that has been horrible at this dealership!!! Go to a different city!!! This dealership is garbage!! I can confirm they will take your money and give you excuses I do consider myself lucky as I am blessed enough to absorb a bill for over 1700 hundred dollars to fix all damage created by Toyota of Hampton. If your a regular working man don’t be a victim and let them destroy your life and vehicle by being completely unaccountable for anything they do. All of fuel system ruin by contamination. Common sense you removed tank now fuel leaking and fuel system plugged not their fault of course!!!! Way to go guys your a scam and untouchable

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Polite & prompt service! Service Advisor Maggie and team made my trip to Priority Toyota in Hampton today a great experience. Full 10K servicing And a state inspection in Less than an hour. I sure plan to go back to them for future work.

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Tyler made buying a new tacoma very enjoyable. and Amber made financing easy. Laurin insured I got the added protection to keep the value of the truck to the max. I'm looking forward using the life time service. Tyler made sure myself and my felt comfortable and treated us with respect he was upfornt and had no problems making sure we understood what we where getting into. even though the model and color where not available at the time of purchase i feltlike we made the correct buying decision. The Tacoma in white still out classes my father's ... Read More

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DealerRater - Mar 10, 2022

Tyler made buying a new tacoma very enjoyable. and Amber made financing easy. Laurin insured I got the added protection to keep the value of the truck to the max. I'm looking forward using the life time service. Tyler made sure myself and my felt comfortable and treated us with respect he was upfornt and had no problems making sure we understood what we where getting into. even though the model and color where not available at the time of purchase i feltlike we made the correct buying decision. The Tacoma in white still out classes my father's ford ranger in both towing and styling. love my truck

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Thanks Jose and Devin! #bestserviceteam! Awesome, amazing, funny and friendly!

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I strongly recommend Ms. Shawn for service. She understands my needs and necessities. Also, she is very courteous and proactive for my request. I am happy with her attitude. Thank you Ms. Shawn. I give five stars.

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Made an appointment with one sales associate, but when we arrived we found out that we had been assigned to someone else. (not that big of a deal, but still strange that we were never told) On my initial call, we were made to believe that the models of cars we wanted to see were in stock, but when we got there that was not true. The salesman then tried to pressure us into buying a more expensive trim with more expensive options when we didn't want to. We also felt like he did not treat my wife with ... Read More

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DealerRater - Jun 3, 2021

Made an appointment with one sales associate, but when we arrived we found out that we had been assigned to someone else. (not that big of a deal, but still strange that we were never told) On my initial call, we were made to believe that the models of cars we wanted to see were in stock, but when we got there that was not true. The salesman then tried to pressure us into buying a more expensive trim with more expensive options when we didn't want to. We also felt like he did not treat my wife with the same respect that I was treated with. I understand stocks are low for cars right now, but I'm not going to overspend on frivolous options that I do not want when that money could be spent on other things. The salesman did not seem to understand and made me feel like I was being a big inconvenience for saying the options I wanted. tl;dr: not worth you time. go somewhere else

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Most horrible experience ever. On the phone I asked for a female sales associate. When I arrived they partnered us with Todd. Should have been my 1st warning. We purchased a Sienna Platinum on a Saturday that was to be delivered in about a week. Put a $6000 down payment on the vehicle. 4 days later when I called, I found out it was sold before our contract was finalized the day we were there, but no one informed us. Asked to be informed about their search to find another car similar to the one we signed paperwork on. I had to ... Read More

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DealerRater - May 26, 2021

Most horrible experience ever. On the phone I asked for a female sales associate. When I arrived they partnered us with Todd. Should have been my 1st warning. We purchased a Sienna Platinum on a Saturday that was to be delivered in about a week. Put a $6000 down payment on the vehicle. 4 days later when I called, I found out it was sold before our contract was finalized the day we were there, but no one informed us. Asked to be informed about their search to find another car similar to the one we signed paperwork on. I had to call each day to find information. When I expressed my feeling to them that I felt they were not being truthful, the salesperson immediately called me back and said his manager told him to return my money. When I called to speak with the general manager he declined to take my call. Later I spoke with the Inventory manager who was kind and ultimately refunded my money. I went to another dealership and went to sign the contract - I found that Priority had locked a higher interest rate with Toyota Financial than the one they had put in the contract so Toyota Financial was unable to get me the lower interest rate I qualified for. Doubly Screwed by this dealership! Made the mistake of not reading reviews prior to coming here. Will never make the mistake again. Be careful at this dealership.

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Every time I go for service, I have an excellent experience. I always go to Jose, he makes sure everything I need is taken care of and always gives accurate quotes/wait times for service and he’s very friendly. He and the rest of the staff I’ve encountered are always very nice

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If i could give -10 stars i would. This dealership is the worst place to do business. My wife and I traded our cars in and they were supposed to pay off both of them. This was 4/14/2021 and its now 5/11/2021 and they have not paid off our vehicles and after contacting honda because both of our accounts are past due they also didn’t obtain the correct pay off amount so Toyota told us “that’s not our problem, and we have to pay it” Every time i call or go into the store i get told something different and ... Read More

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DealerRater - May 12, 2021

If i could give -10 stars i would. This dealership is the worst place to do business. My wife and I traded our cars in and they were supposed to pay off both of them. This was 4/14/2021 and its now 5/11/2021 and they have not paid off our vehicles and after contacting honda because both of our accounts are past due they also didn’t obtain the correct pay off amount so Toyota told us “that’s not our problem, and we have to pay it” Every time i call or go into the store i get told something different and they lie straight to my face and say they have paid the car off. They also have xxxxty service the day i got the car which hasn’t even been a month when i got home my tire pressure light was on. Get it checked and there is a nail in the tire. Now after spending thousands of dollars they tell me i have to pay for the tire. Now i was told when buying all the extended warranties that my tires were covered, which they lied. I received the car that they drove down from northern VA with a nail in my tire. Don’t do business with this dealership they do not care all they do is lie and steal money from you.

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If my vehicle broke down directly in front of Priority Toyota Hampton where I purchased it I would still call a tow truck to take my car elsewhere to be serviced. They can’t do ANYTHING for me, not even a free service! The service department communication is horrible and I completely have ZERO trust in them. I DO NOT AND WILL NOT RECOMMEND. There’s no integrity. Don’t leave your car with these people.

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If you are ever assigned Lamar, just ask someone else. Very unpleasant experience visiting Priority Toyota Hampton. He maintained an attitude the entire time. Far better experience talking to the sales manager.

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Wish I could rate this dealership with NO STARS!! Just bought a Toyota from them and a cheep plastic part fell off the NEW vehicle. When I went there to get it rectified, they made up excuses like - someone stole the part or you were in an accident! I was not in any accident and my vehicle is garaged all the time I'm at home and I no longer work. The virus keeps me from Mall parking lots. The vehicle was not in an accident - and has been kept safe. The only acceptable reason the part is ... Read More

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DealerRater - Nov 2, 2020

Wish I could rate this dealership with NO STARS!! Just bought a Toyota from them and a cheep plastic part fell off the NEW vehicle. When I went there to get it rectified, they made up excuses like - someone stole the part or you were in an accident! I was not in any accident and my vehicle is garaged all the time I'm at home and I no longer work. The virus keeps me from Mall parking lots. The vehicle was not in an accident - and has been kept safe. The only acceptable reason the part is missing is that it was improperly installed or deficient from the start. They refused to replace it - now I have to go out and and spent more money on a supposed "NEW CAR". Extremely bad Customer Service - ESECIALLY CHRISTIAN COLBERT - once the Vehicle is bought!

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Recently got a oil change from the local Priority Toyota in Hampton. I set my appointment at 10:15am and waited over 2+ hours to get a routine oil change. I believe an hour is reasonable but what is the point of setting an appointment if you’re going to be waiting over 2+ hours for a routine oil change. The amount of customers in and out were moving fairly quickly but I just didn’t understand what took so long. It wasn’t what I expected and if that was the case, at least give a warning or heads up that the ... Read More

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DealerRater - Oct 17, 2020

Recently got a oil change from the local Priority Toyota in Hampton. I set my appointment at 10:15am and waited over 2+ hours to get a routine oil change. I believe an hour is reasonable but what is the point of setting an appointment if you’re going to be waiting over 2+ hours for a routine oil change. The amount of customers in and out were moving fairly quickly but I just didn’t understand what took so long. It wasn’t what I expected and if that was the case, at least give a warning or heads up that the wait time can be longer so I can readjust my travel arrangements. Then after 2 hours I went to another service member and found out my car was done but never came to tell me. I walk by the service member I first worked with standing there doing nothing....I’m not too please with the customer service and keep that in mind when you bring your business here.

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Worst experience I’ve had buying a car. I bought the car on Saturday and went back Sunday to stop the deal and they just lied and wouldn’t help at all. Once you buy a car from them they don’t give a xxxx about you. Very unprofessional. Pops rating

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The service was great! I was kept informed through the appointment. I dropped my car off for the service and they completed the service in a timely manner. Everyone was very professional.

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Have bought 2 Forerunners since 2016 persuaded my daughter to buy from them I am so sorry! They are not true to their word Not again !

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The service department is outstanding. From the time you turn over the car until time to drive out, they are warm and friendly. They kept me informed on the servicing requirements and progress to completion. The waiting area is neat and clean and well maintained. The service manager welcomed me to the dealership via text and followed up the day after to see if I had any concerns. I will continue to make Priority Toyota my choice for all servicing needs on my 2018 Toyota Corolla.

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Tom Dorman and Fafham were excellent to deal with. Made our experience so easy. Came in was there for a few hours and put into 2 new vehicles. Can wait to try out the Priorities for life.

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Bought a car in June and Priority Toyota Hampton still has not filed the title with the DMV. After repeated calls and visits, still hasn't been done. Be very careful with Priority Toyota Hampton.

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Here we go again with this fraudulent dealership. Honestly, I do not even know how they are still in business!?!?!?!?? Purchased a used RX350 from them in April 2017. Battery says to have 84,000 miles warranty, purchased and installed in February 2017. Went to Sam's to replace battery, they honestly stopped work b/c they realized that the battery had a warranty and advised to go to dealership - per battery stickers. Came into Toyota dealership, they say they cant do anything because the battery has no warranty since I purchased it. Aaaahhhh... I purchased from you!!! You are a dealership AND ... Read More

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DealerRater - Oct 15, 2019

Here we go again with this fraudulent dealership. Honestly, I do not even know how they are still in business!?!?!?!?? Purchased a used RX350 from them in April 2017. Battery says to have 84,000 miles warranty, purchased and installed in February 2017. Went to Sam's to replace battery, they honestly stopped work b/c they realized that the battery had a warranty and advised to go to dealership - per battery stickers. Came into Toyota dealership, they say they cant do anything because the battery has no warranty since I purchased it. Aaaahhhh... I purchased from you!!! You are a dealership AND it clearly states that it is your battery with those warranty metrics. What is there to lose by replacing or pro-rating, for a new battery??? Antics of this kind is what gives dealerships (lacking honesty and the customer's best interest) a BAD name!

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This is my second vehicle with priority toyota and my experience is terrible this time. I just bought a new toyota highlander XLE and it hasn’t been even a month and it started dripping from the sun roof. I never opened the sunroof though. I made a complain to priority and they said they’ll talk to the manufacturer. I didn’t get any reply for 2 days so I went there again to inquire about the same and they said they haven’t got any reply yet. It has been a week since I have filed a complaint still ... Read More

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DealerRater - Jul 30, 2019

This is my second vehicle with priority toyota and my experience is terrible this time. I just bought a new toyota highlander XLE and it hasn’t been even a month and it started dripping from the sun roof. I never opened the sunroof though. I made a complain to priority and they said they’ll talk to the manufacturer. I didn’t get any reply for 2 days so I went there again to inquire about the same and they said they haven’t got any reply yet. It has been a week since I have filed a complaint still no reply. This is the pathetic kind of customer service I have ever faced.

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I came in to look at the new Rav4 hybrid, and left with exactly what I was looking for. Thank you Tom and the staff at Priority Toyota for a wonderful buying experience.

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I took my Highlander in for it’s 30K check up and my wheel was damaged in the process. I talked to the service manager and he shook my hand and said he would get back to me in one day. I have left at least 4 messages with him and it’s now over 6 weeks with no response. I’m very disappointed with the disrespect shown me. Kim

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After pulling into Priority Honda we were greeted by the sales rep Tiffany Sears. After visiting over 10 dealerships and meeting multiple reps, Tiffany had to be the most empathetic rep out of them all. She wasn't aggresive like most and she was extremly patient. She immediately understood what we were looking for and she offered incredible insight on the car we were looking to buy. I came in that day with an intention of not buying anything but thanks to Tiffany Sears' flexible negotiating, I got the chance to drive off the lot with an amazing deal. If you ... Read More

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DealerRater - Jul 12, 2019

After pulling into Priority Honda we were greeted by the sales rep Tiffany Sears. After visiting over 10 dealerships and meeting multiple reps, Tiffany had to be the most empathetic rep out of them all. She wasn't aggresive like most and she was extremly patient. She immediately understood what we were looking for and she offered incredible insight on the car we were looking to buy. I came in that day with an intention of not buying anything but thanks to Tiffany Sears' flexible negotiating, I got the chance to drive off the lot with an amazing deal. If you go to this dealership I recommend requesting for Tiffany, you won't regret it!

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Tom Dorman went above and beyond (6 hours past his regular work hours) to show me multiple cars, go on multiple test drives, and doing line by line comparisons of vehicles and their features. He remained conscious of my price range and was able to get me a great deal on the car that I wanted. Mr. Dorman has continued to make himself available to me even after the purchase, offering to come in on his day off to address additional questions I had and being supportive after my car got hit just a few days later. I'd be remiss ... Read More

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DealerRater - Jun 20, 2019

Tom Dorman went above and beyond (6 hours past his regular work hours) to show me multiple cars, go on multiple test drives, and doing line by line comparisons of vehicles and their features. He remained conscious of my price range and was able to get me a great deal on the car that I wanted. Mr. Dorman has continued to make himself available to me even after the purchase, offering to come in on his day off to address additional questions I had and being supportive after my car got hit just a few days later. I'd be remiss if I didn't also mention how helpful the other staff have been as well. Thank you Mrs. Rachel, Mrs. Jessica Z., and Mr. Dave!

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If I could leave zero stars I would. I contacted the dealership about a specific car I saw on their site asking if it was available they told me it was so I applied for financing for it. I then attempted to contact them to see if the financing was approved or not as they didn’t get back to me for hours. I then was text personally by one of their finance people saying they were working on the financing for me for the car I was wanting to get. Then I attempt to reach out again after a ... Read More

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DealerRater - Jun 13, 2019

If I could leave zero stars I would. I contacted the dealership about a specific car I saw on their site asking if it was available they told me it was so I applied for financing for it. I then attempted to contact them to see if the financing was approved or not as they didn’t get back to me for hours. I then was text personally by one of their finance people saying they were working on the financing for me for the car I was wanting to get. Then I attempt to reach out again after a few hours & didn’t hear anything back for 5 more hours which when they contacted me asking me to call at my earliest convenience so I call to just to be told that the used car guy isn’t around and that he’ll call me soon. Mind you this is at 7pm & their dealership was open until 9pm. Didn’t hear anything back at all then the next day I contact them again & they tell me to wait till 1pm to call a specific sales manager. So out of curiosity I go onto their site to see that the specific car I was looking at was no longer posted. I then contact them again asking them if it was sold & they said “oh sorry I thought Jeff told you it was sold” So all this time that Jeff was supposedly working on the paperwork for me to purchase this specific car they were really selling the vehicle to a different person. Absolutely STAY AWAY from this dealership they’re horrible.

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I was surprised at the sales team NOT being pressured and able to answer the questions about my truck. The team seemed interested in in getting me the best possible price.

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My experience with Tom Dorman and Farhan Mugal was professional, quick and painless. I will recommend Priority Toyota Hampton to all my friends and family.

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My sales person was Mr. Dorman. He did a fantastic job in assisting me with my car purchase. He worked extremely hard to get me the car that I wanted with the color interior that I had been looking for, for over a year. Guest what no extra cost to me for getting it. He is the man at Priority Hampton to get you in the car that you desire and not just sell you what's on the lot. I am very grateful and thankful to Mr. Tom Dorman for excellent salesmanship and His way of putting me, the ... Read More

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DealerRater - May 4, 2019

My sales person was Mr. Dorman. He did a fantastic job in assisting me with my car purchase. He worked extremely hard to get me the car that I wanted with the color interior that I had been looking for, for over a year. Guest what no extra cost to me for getting it. He is the man at Priority Hampton to get you in the car that you desire and not just sell you what's on the lot. I am very grateful and thankful to Mr. Tom Dorman for excellent salesmanship and His way of putting me, the customer 1st. Thanks again Mr. Dorman and Priority Toyota Hampton!!!

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TYLER CRITES is the best! He went above and beyond to ensure that I left the lot in a new vehicle,and I’m very grateful for his awesome customer service. 🗣You rock Tyler!!!!!

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We were pushed into a car, told that we would only be financed for one and were ignored every time we asked to look at another. Then there were $3000 worth of expenses that were not explained to us (which of course we got blamed for because we signed the papers. The papers that they were rushing us to sign without explaining)! We asked several times what the final price was and the only answer we got was what our monthly payment would be. I'm making sure to tell all of my military peers not to buy from here, because ... Read More

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DealerRater - Apr 4, 2019

We were pushed into a car, told that we would only be financed for one and were ignored every time we asked to look at another. Then there were $3000 worth of expenses that were not explained to us (which of course we got blamed for because we signed the papers. The papers that they were rushing us to sign without explaining)! We asked several times what the final price was and the only answer we got was what our monthly payment would be. I'm making sure to tell all of my military peers not to buy from here, because although we were happy to finally be approved for financing after bankruptcy, all we got was deceitfulness. OH! And lets not forget that they guilt trip you to give a 10/10 on their survey. If it's not a 10, they fail, and if they fail, they don't get paid (supposedly). We also paid $300 for a stupid pin stripe that wasn't on the car and when asked about it were ignored. By the way, if you call them a hundred times you might be lucky if you can get a hold of the right person once. They said like 6 times that they would call us back and never did. Happy to have a car. Sad to have it from them.

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Took my car here for a state inspection. Car failed due to needing a new gasket at the muffler and a new clamp at the manifold. The muffler gasket replacement was going to be about 250 and the clamp another 71. I decide that's too expensive and take it else where to do the work. Bring the car back to complete the inspection and they fail me again citing a doughnut gasket is needed at the manifold. This was not on the original estimate and is another 250. I ask why it wasn't on the original estimate and get told the ... Read More

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DealerRater - Apr 3, 2019

Took my car here for a state inspection. Car failed due to needing a new gasket at the muffler and a new clamp at the manifold. The muffler gasket replacement was going to be about 250 and the clamp another 71. I decide that's too expensive and take it else where to do the work. Bring the car back to complete the inspection and they fail me again citing a doughnut gasket is needed at the manifold. This was not on the original estimate and is another 250. I ask why it wasn't on the original estimate and get told the other mechanic should have replaced it when the spring clamp was replaced and that they would have replaced it as part of their standard process had i gotten the work done there. So tell me priority toyota if I had gotten the work done there when would you have told me about the additional 250 dollars in work required on top of the already 350 you quoted me? Before paying the originally quoted 350 and getting the work done or after? Don't get your used car serviced here.

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Tom was my salesman! He did a phenomenal job, working hard to get me what I wanted. He stayed in contact with me during the process and continued to do everything he could to meet my demands!

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My car buying experience was awesome! Sydney was extremely helpful, thorough, and made the process of buying a new car so easy. I would highly recommend this dealership if you are in the market for a vehicle. If you do choose Priority Toyota Hampton then be sure to ask for Sydney!

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Not impressed with this dealership, the sales teams or customer service. There’s no way a customer should be tracking down their sales rep for status of a purchase and getting no response or update! This was the worst possible car buying experience. I was happy to take my business elsewhere and leave in a brand new car!

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Tom and Farhan really went to bat for us... Both helped us get into a new vehicle and worked not only with us but the bank...we are VERY GRATEFUL..will be going back to purchase my husband truck....

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Came in looking for a certain mileage at a certain price, Ryan picked out exactly the right car for me right away, and Farhan helped make the paperwork a breeze. Buying a new or used car can be a huge hassle, but Ryan and Farhan made it a good experience

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Tried to buy a new car, working with Tom Dorman. The dealership didn't have what I wanted. Tom found EXACTLY what I wanted at a dealership in Vermont. Tom had it shipped to Hampton at no cost to me. Pretty Impressive!

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I was able to schedule a last minute appointment while visiting back home, and Devin made sure my car was taken care of before I left to travel the road. Very attentive, polite and extended a helpful hand. Thanks Devin!

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They were very professional, quick and their hospitality was second to none. Tom Dorman worked with me very well making sure to meet all of my accommodations. Very grateful with how my time here went.

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Mr Ryan Peade was very pleasant and polite. It was a relaxed atmosphere. Continue to hire people that are excellent . Phenomenal job, keep it up.

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We were shopping for a first car for my oldest son. We have been to other dealerships, bought cars from two other Toyota dealerships but Priority made the entire process so easy. Normally, it’s an all-day ordeal but it was handeled in less than 2 hours. Ryan made the entire process incredibly easy. He listened to what we were looking for and he didn’t try to upsale anything. He was patient, extremely knowledgeable and friendly. Jim handled the financing and got us a great rate. Jim was professional and put us at ease. I’m extremely impressed. I will ... Read More

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DealerRater - Jan 19, 2019

We were shopping for a first car for my oldest son. We have been to other dealerships, bought cars from two other Toyota dealerships but Priority made the entire process so easy. Normally, it’s an all-day ordeal but it was handeled in less than 2 hours. Ryan made the entire process incredibly easy. He listened to what we were looking for and he didn’t try to upsale anything. He was patient, extremely knowledgeable and friendly. Jim handled the financing and got us a great rate. Jim was professional and put us at ease. I’m extremely impressed. I will definitely be back!

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I've been a Toyota Avalon owner since 2000, having owned a 2000, 2003 and 2005, before deciding to buy a 2019. I knew exactly what I wanted, so it eliminated a lot of back-and-forth discussions. What I wanted wasn't locally available, but Albert Meeks and Kerry Law made all efforts to locate the vehicle (which was in Ohio) and have it trucked to the dealer. Price negotiations were fair, with the dealer working to give me the fairest price possible and still allow for their profit. I would have preferred to finance at 0% interest, but that wasn't available, so I took advantage ... Read More

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DealerRater - Jan 17, 2019

I've been a Toyota Avalon owner since 2000, having owned a 2000, 2003 and 2005, before deciding to buy a 2019. I knew exactly what I wanted, so it eliminated a lot of back-and-forth discussions. What I wanted wasn't locally available, but Albert Meeks and Kerry Law made all efforts to locate the vehicle (which was in Ohio) and have it trucked to the dealer. Price negotiations were fair, with the dealer working to give me the fairest price possible and still allow for their profit. I would have preferred to finance at 0% interest, but that wasn't available, so I took advantage of the Toyota offered cash back, and paid cash for the vehicle. I am never a fan of the upsell of extras like protective coatings and found the process unnecessary, but obviously, something the dealer is motivated to try to sell. Delivery was quick and smooth, with no delay in driving the car off the lot. Overall, a positive buying experience.

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I had a great car buying experience, staff was very helpful and very patient with me during my car buying experience. Helped me find a great truck.

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DJ was very helpful and thorough. She help us find a car we love in our price range. We travel for work so mileage is very inportant.

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I Had a great experience sales person was great love the priority for life services. Natalie is a good sales person. I would recommend her.

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I had DJ Daucette as a salesman and she was AMAZING! the entire staff helped me find the perfect car for me and my travel needs. DJ , Farhan, and most importantly Chris C. Thank you so much for all you did to help me in my car buying adventure

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Was ready to walk several times. Expected a high pressure sale and was hoping for a lower price (3k more than hoping for), but know I got a good deal at the eleventh hour.

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Mackenzie gave me excellent customer service. She made me comfortable and simplified the process. I didn’t feel pressured, especially since purchasing a vehicle was not my intention for that day.

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I highly recommend this dealership. Everyone is friendly an will work with you and will explain and answer any questions you may have. I had a great first experience with them.

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They helped me in a car that I can afford. DJ showed me all the new bell and whistles to my new car. She made sure I was good before I left

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She is very polite . She goes through all process . She give me good deal what I want . I am very happy to send my friend and family to sales person Natalie .and priority toyota

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Tom was able to put me in a good car for a very affordable price. They were friendly and helpful. They were very quick in their work on finding me a car that met my needs.

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The best experience I had with a dealership in a Long time! Great customer service! Natalie was great and very attentive to my needs and wants! Priority Forever was a deal sealer!

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The people listed below have been wonderful. Whether I have an appointment or have only been a walk-in, the service personnel have been kind, courteous, and efficient. I have never experienced any mishaps with either one of my Toyota Prius' under the care of Priority Toyota Service. On this visit, I have had the pleasure at looking at vehicles with Natalie McKenzie. She was informative, transparent, honest, and courteous. I had a very poor buying experience with this dealership in the September 2016. After meeting Natalie, I will definitely purchase my next vehicle using her as my salesperson.

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I purchased a Toyota RAV4 and found the salesman to be extremely knowlegable. He helped me make the best vehicle decision for my needs and even delivered the car to my house! I could not beat the price anywhere else!

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She is great. Really satisfied with the process. McKenzie was really friendly, hospitable. I feel like I'm home. Will definitely come back after my first experience here. She is really knowledgeable.

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My husband bought his 2018 Tundra here couple of months ago and from the same sales associate that sold me my new 2019 C-HR today, Mr.Albert Meeks. Mr.Meeks was very helpful and courteous and kept me informed through out the process of when my vehicle was going to be readily available. The best part about the experience was how fast he was to get the sale wrapped! Took less than 2 hrs from the moment I walked in the door to my keys being in my hands!. That’s a groundbreaking record for any car dealership and/or any salesperson!. We ... Read More

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DealerRater - Dec 12, 2018

My husband bought his 2018 Tundra here couple of months ago and from the same sales associate that sold me my new 2019 C-HR today, Mr.Albert Meeks. Mr.Meeks was very helpful and courteous and kept me informed through out the process of when my vehicle was going to be readily available. The best part about the experience was how fast he was to get the sale wrapped! Took less than 2 hrs from the moment I walked in the door to my keys being in my hands!. That’s a groundbreaking record for any car dealership and/or any salesperson!. We do have a Toyota dealership 10 mins away from our house but would never consider going there because of previous negative experience. We will definitely be coming to this location for future services/ trade-ins/ upgrades..etc even if it takes us 25 mins to get there. You should all be proud of your awesome teamwork. Albert continue The good work and it’ll pay off!. Thank you all so much for making my experience fun and hassle free!.

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Natalie was very knowledgeable and down to earth. She wasn’t pushy like some sales people we have felt with in the past. We will definitely hunt her down the next time we buy from you guys

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DJ worked hard to make certain we left the dealership completely satisfied customers! She paid attention to the details of our deal and also made us feel comfortable by introducing us to her entire team! We left feeling as though we not only gained a new car, but also many new friends! She responded quickly to our first inquiry about a new Toyota online, and she continued to help us after we purchased the vehicle. Check out Priority Toyota in Hampton and ask for DJ!

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I have already recommended McKenzie to others interested in a new vehicle. Even those who expressed no interest in the Toyota brand. Overall the best car buying experience I’ve had in a while. On a side note, no one ever feels like they got a good price. Still... not bad.

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Tyler Crites was very helpful in helping me choose my car. He listened to what I wanted and hit if got me. He was professional.

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My sales person, DJ Daucette, was extremely knowledgeable regarding my selection of a vehicle. I greatly appreciated that she very effectively highlighted my needs and wants in order to ensure that I was getting the right fit for my lifestyle. I love my RAV4!

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The service was great. Kerry Law found my requested vehicle the same day of getting in touch with him. Everything I was looking for in a vehicle he found. I couldn't have been happier with all the staff that worked with me from locating the car, financing and signing paper work. I would recommend this dealership to anyone and everyone.

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I received a coupon in the mail for a $14.99 oil change and 5 point inspection. During the intake, I told my "service advisor," #5290, that I had the coupon and presented it to him. He looked at the coupon, then proceeded to do something on the computer. He then told me that my oil change would be a little more because my 2013 Scion XB with 36,000 miles REQUIRED synthetic oil. Really????? I said okay even though I was thrown by what my trusted "service advisor" said. I told my husband as soon as I got in the car. I ... Read More

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DealerRater - Jun 2, 2018

I received a coupon in the mail for a $14.99 oil change and 5 point inspection. During the intake, I told my "service advisor," #5290, that I had the coupon and presented it to him. He looked at the coupon, then proceeded to do something on the computer. He then told me that my oil change would be a little more because my 2013 Scion XB with 36,000 miles REQUIRED synthetic oil. Really????? I said okay even though I was thrown by what my trusted "service advisor" said. I told my husband as soon as I got in the car. I thought that maybe I had received synthetic unknowingly at some point, so I decided to check my service records. There was NO indication that my car had ever received synthetic oil. My husband called the service center and spoke with a very nice gentleman and explained the situation. The representative told him that #5290 should have never told me that my car required synthetic oil because it does not. He added that the service technician would have never put synthetic in because the oil type is clearly displayed on the oil cap. Hmmmmm. So, I wonder if my husband had not called and the service technician used the correct regular oil if #5290 would have left me believing that my car needed and received synthetic oil and charged me as such. Integrity is everything, people. Please remember that as you deal with customers - whether they are male or female.

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This place is incredibly awful. Purchased a car from them. First off the car buying process was insanely awful. They had the car I wanted so I stuck through it but I shouldn't have. The sales person was horrible and rude. Drove the car home then to store a few blocks from the dealership. The car wouldn't start. Was stranded with a car i just bought. Plus I hadn't had the car 24hrs yet. When I tried to reach people they were incredibly rude. Not enough space here to even describe how bad it all was. Then ... Read More

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DealerRater - May 26, 2018

This place is incredibly awful. Purchased a car from them. First off the car buying process was insanely awful. They had the car I wanted so I stuck through it but I shouldn't have. The sales person was horrible and rude. Drove the car home then to store a few blocks from the dealership. The car wouldn't start. Was stranded with a car i just bought. Plus I hadn't had the car 24hrs yet. When I tried to reach people they were incredibly rude. Not enough space here to even describe how bad it all was. Then today went for first maintenance. They said they would call me. They even recited my number back to me saying they will call me when it's done. That's right, they didn't! I Called and was transfered to numbers with no one answering for over 30 minutes. Operator nor receptionist would listen as I told them several times not direct me back to the same number. I just needed to speak with a manager. Never got one. This place is a complete joke. If I thought I could sue them, I would. Please do not do business with these people. Sad thing about it is priority for life concept...which means horrible service for life. What did I get myself into!

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I had a great experience at priority toyota Hampton when I Brought my Toyota they made it stress free smooth sale for me. Mary R.

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This dealership is a premier example of a bait and switch sales tactic...i've been here twice trying to purchase vehicles that I viewed on the Internet, and once I got there I found a price to be thousands of dollars higher than what was advertised. Most recently, I went into look at a 2017 4Runner SR5. The price on the Internet was listed at $37,494, and when I went in they had it nearly $6000 higher and would not honor their Internet price. The salesman (Alex Wall) was not prepared to answer questions, and when I asked why they would not ... Read More

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DealerRater - Dec 2, 2017

This dealership is a premier example of a bait and switch sales tactic...i've been here twice trying to purchase vehicles that I viewed on the Internet, and once I got there I found a price to be thousands of dollars higher than what was advertised. Most recently, I went into look at a 2017 4Runner SR5. The price on the Internet was listed at $37,494, and when I went in they had it nearly $6000 higher and would not honor their Internet price. The salesman (Alex Wall) was not prepared to answer questions, and when I asked why they would not honor their Internet price, they offered me a different vehicle with lesser options at the same price. The sales manager Wall (Alex's daddy) asked me point blank if I was prepared to buy the vehicle if they honor their price...I replied yes. This was the last time I spoke to him as he would not come out of his office or work with me on the deal, instead he sent his inexperience son out to offer me the "switch" vehicle. I was so taken back by the sales experience that I made a complaint with the Better Business Bureau and a formal complaint with Toyota corporate. If you've experienced the same thing at this dealership, I suggest you call Toyota at 800-331-4331, option four then option one to speak to a resolution complaints specialist. This will not get you the vehicle at the price it was advertised, but maybe these criminals will be held accountable for their lack of truth in advertising. Note, I gave them one star because zero stars is not an option. I will never do business at priority Toyota or any of its affiliates.

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My experience here today was the worst experience I have ever had with any dealership. I called numerous times throughout the day to get an answer from service and the phone continued to ring. Finally someone answered and asked which branch I wanted, so I said service. The same person picked up after another minute of ringing and apologized, then transferred my call again. My 2016 truck was leaking water into the cab, and it took them a month to get the window for it. I also do not like the attitude you receive when talking to them. They do not ... Read More

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DealerRater - Oct 19, 2017

My experience here today was the worst experience I have ever had with any dealership. I called numerous times throughout the day to get an answer from service and the phone continued to ring. Finally someone answered and asked which branch I wanted, so I said service. The same person picked up after another minute of ringing and apologized, then transferred my call again. My 2016 truck was leaking water into the cab, and it took them a month to get the window for it. I also do not like the attitude you receive when talking to them. They do not work with you and do nothing to help. Customer service is not their top priority at this dealership. Price was not an issue because this was covered by warranty.

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I was just in this AM to your dealership , Priority Toyota Hampton. for my state inspection. It was a pleasure to come. Mr Ott saved me an additional trip in Dec for an oil change. Both done today in less than an hour. No charge. Thank you. I can hardly believe I have had my Prius nine years. Bought it At Priority Toyota in Chesapeake when they encouraged the clunker trade ins. Great car and fun to drive. Delighted there is now a Priority Toyota in Hampton J Goodrich

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I used the USAA car buying service. I stopped in to Priority Toyota and initially, they had no idea who I was. Either they don't take the program and customers seriously, or they just don't care. I was finally handed off to Paul Parker. I was texting back and forth about what I wanted and was pressured to make a purchase when I didn't feel comfortable with the numbers. I decided to take a step back and put my car purchasing on hold. I recently received a text inquiring if I was still looking and I responded ... Read More

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DealerRater - Jul 10, 2017

I used the USAA car buying service. I stopped in to Priority Toyota and initially, they had no idea who I was. Either they don't take the program and customers seriously, or they just don't care. I was finally handed off to Paul Parker. I was texting back and forth about what I wanted and was pressured to make a purchase when I didn't feel comfortable with the numbers. I decided to take a step back and put my car purchasing on hold. I recently received a text inquiring if I was still looking and I responded that I was still interested. Long story short, the customer service I received via text message began to go south. I was told I was wasting his time and that when I was serious to respond. I have since blocked his text messages and will be reaching out to USAA regarding how I was treated. If this is how they treat men in uniform, I hate to see how they treat the general public.

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My experience with getting a car made me a little nervous but the staff at Priority was very kind and helpful. They found the perfect car to suit my needs and I left there that same day with a beautiful 2015 Toyota Corolla. Just wanted to say go there and they will treat you right. Very happy with the whole dealership.

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Incredibly happy with Jessica at Priority Toyota Hampton. I had every intention on going a generic used car lot but after talking with Jessica on the phone, she encouraged me to swing by and check out the sales they had running. She listened to my requirements and preferences, was able to show me options that I hadn't considered, was patient as my wife and I asked a ton of questions, and helped us not only stay inside our budget, but to get a great car we love to drive. Thanks!?

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My experience in buying my first brand new car was very nice indeed. The sales consultant was professional and the service I received was outstanding. Always wanted to own a brand new car, God is good and worthy of all the Praise. Thank You So Much Cynthia

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Bought a new Tundra and Jessica O. made it SUPER easy. There was absolutely ZERO stress and I drove away in the perfect truck! Thank you for being so great!

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Jessica was my dealer and she was great. She sold my car of my dream. Was very happy with her. She was very friendly to me and my family.

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Worst car buying experience ever! Put a 500$ deposit down on a new Toyota 4Runner thinking I would be gettin one special ordered. Later that week was told by the sales manager that they don't do special orders. Instead, they would put in an allocation request. Needless to say I was extremely unhappy with this. When I tried to get my deposit back was told "NO". Since I signed a non refundable form I would not be provided my deposit back. when telling the sales manager I would take him to court he responded saying, " I'll ... Read More

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DealerRater - Jul 5, 2016

Worst car buying experience ever! Put a 500$ deposit down on a new Toyota 4Runner thinking I would be gettin one special ordered. Later that week was told by the sales manager that they don't do special orders. Instead, they would put in an allocation request. Needless to say I was extremely unhappy with this. When I tried to get my deposit back was told "NO". Since I signed a non refundable form I would not be provided my deposit back. when telling the sales manager I would take him to court he responded saying, " I'll see you in court" and hung up the phone. So priority toyota of hampton now has 500$ of my hard earned money and I got zero out of it. I will not recommend this dealership to anyone I know and make sure to tell all of my co workers looking at buying a Toyota to steer clear of this shady dealership.

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I dropped off my Toyota Sequoia for service and Edgar Go greeted me. He was above and beyond welcoming, and very efficient. He had all my info ready, and was very thorough!!! What a great person to interact with upon arriving. I was then sent to the Gray team and dealt with Miss Johnson. She was very courteous and helpful, and made my experience go quite smoothly. Overall, OUTSTANDING drop off experience. Thank you, Krista Marcelo

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